At IONNOR, we understand just how much of your IT budget is being allocated towards maintaining applications. According to a leading market research firm, ‘keeping the lights on’ takes up to a whopping 80 percent of IT budgets.
Our portfolio-based, consultative approach takes a holistic view of technology, information architecture, people, and services. We first understand your business domain, technology roadmap, processes, and applications, then optimize and align team structures to deliver improved application maintenance and development.
IONNOR has a proven methodology for application maintenance, including application support, technical, functional - and for ongoing enhancements. Typically, we begin with corrective maintenance, evolving to adaptive, preventive, and perfective maintenance. Our experience with a wide range of technologies and domains ensure that this methodology works and is adapted to your Company’s specific requirements.
Rigorous Service Level Agreements (SLAs) ensure that these maintenance services enhance application stability, lower support costs, reduce Total-Cost-of-Ownership (TCO), and steer continuous service quality improvements.
Ongoing Advances in Application Management Capabilities To continually improve our offerings and provide our clients higher value, we invest constantly in initiatives such as:
• Application Management Center of Excellence (CoE): We continuously improve our application management practices and processes through proactive thoughts, leadership and implementation of lean principles. • Customized Dashboards: IONNOR provides you with a customized dashboard showing reports on an array of performance metrics, including workload distribution, SLA compliance, productivity, defect trends, problem cause analysis and closure rate. • Specialty training: Traditional execution frameworks lack scope for specialization. In contrast, we train our employees in specialties related to technologies. This improves coordination among teams and facilitates implementation of best practices. • Knowledge retention: Addressing the critical issue of knowledge management, we have built a knowledge storage system for acquiring, retaining and disseminating information. The knowledgebase enables us to reduce cycle time for support activities. • Domain experts: To ensure that we rapidly and accurately learn your business logic and processes, our application management teams include experts with extensive knowledge of the banking, financial services, insurance, healthcare, and retail industries.
Our Offerings: Based on your needs and the engagement model, IONNOR can deliver support for application portfolios. IONNOR’s expertise spans Oracle eBusiness Suite (Order Management, Financial Module, iStore/iProcurement), .Net Technologies, J2EE and databases, languages, and enterprise applications, SharePoint Development/ Maintenance, BizTalk Development/Maintenance
Service Features: • Enterprise Business Solutions - Microsoft Technologies, Oracle Technologies, J2EE, Java, JD Edwards, OEBS • Enterprise Networking and Collaboration: Microsoft SharePoint, BizTalk, and MS Exchange Servers, Mobility
Benefits:
• Significant reduction of maintenance costs • Lowered risks and increased predictability • Timely release of programs and enhancements • Improved knowledge management with tool-based reverse engineering • Full portfolio optimization • Cost variability for cyclical businesses • Ongoing alignment with industry trends
