IONNOR has developed the unique WSS; an indigenous multi-purpose comprehensive online call/request tracking system which performs organizing, managing and tracking of all information and work flow, on 24X7 bases, to global clients. It focuses on planning as well as completion of projects. Also, it assures internal project monitoring and follow-up, with built-in systems for sending e-mails, storing documents, logging calls, assigning task, dynamic data report generation, invoice and bill generation, and easy navigation. Clients can track on urgent call/task either through email or SMS, be anywhere in the world. It provides security based on company and role, and easy to copy one role.
It is a multi-purpose online support system which can be used in any type of organization.
It serves as a comprehensive tool for providing online support to global clients of the company.
Provides full features of an efficient reporting/customer support system.
Provides detailed follow-up of tasks and their corresponding actions.
This system aims for enhanced productivity and complete resource management.
Acts as a reservoir for all kinds of Company's documents and records at one single location.
It is fully loaded system for tracking -
Client’s data like: mails, attachments etc.
Resources like: employees availability and performances.