OVERVIEW:

1) Application Maintenance and Development

• Development of new features and application
• Functional Analysis of the workflows and actions to improve efficiency
• Testing and fixing the bugs
• Corrective & Adaptive Maintenance
• Data Migration and support

Technologies: Oracle eBusiness Suite (Order Management, Financial Module, iStore/iProcurement) , .Net Technologies, J2EE and databases, languages, and enterprise applications, Sharepoint Development/ Maintenance, BizTalk Development/Maintenance

2) Enterprise Application Management and Support

• Monitoring of applications for availability/performance/capacity
• Production Support
• Release and Change Support

Technologies: Oracle Technologies, Microsoft Technologies, SaS support and development, Middleware support (BEA, Web Sphere),OEBS Application Support

3) Infrastructure Management and Support

• Ensuring the underlying infrastructure—servers, desktops, storage, databases, web servers, application servers, backup software
• Database & Enterprise Products support

Technologies: Oracle Technologies, Microsoft Technologies, SQL Support, Sharepoint, BizTalk, Microsoft Exchange, Oracle Database Administration, Windows Server Administration, Unix/Linux Administration, Network Support, Storage Management, Security Management

4) Enterprise Quality and Testing Services

• Offshored performance testing
• Test Automation
• Quality driven process for manual testing

Technologies: QTP, Rational Tools

5) Information Management Services

• Identity Management Services (OIM)
• Business Intelligence Services
• Product Lifecycle Management Services

Technologies: Oracle Identity Management, OAM (Oracle Access Management) OBI (Oracle Business Intelligence), SaS, Siebel, Hyperion Maintenance & Support, Business Objects, MQSeries

6) 24x7 Support and Service Desk Support

• 24X7 Support with Microsoft/Oracle Technologies
• Service Desk Support